The website www.godavaribiorefineries.com ("Website") is owned and operated by “Godavari Biorifineries Limited”, CIN U67120MH1956PLC009707 a company limited by shares (collectively referred to herein, solely for ease of reference, as “Company”, “us”, “our” or “we” "godavaribiorefineries.com") whose registered office is at Somaiya Bhavan, 45/47, M. G. Road, Fort Mumbai 400001
The Company is committed to the compliance of applicable Privacy Laws in India. Protecting the privacy and security of your personal data is of prime importance to us, therefore, we conduct our business by abiding by the laws applicable in India on data privacy and data security.
You are requested to read and understand the Policy very carefully before using or accessing the Website. Through this Policy, the Company intends to convey the manner in which the user’s information is collated and used by the Company while providing the services of the Website. This Policy is binding on every user of the Website and users who do not agree with the terms of this Policy should not use or access the Website.
The Company reserves its right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the Website, the user’s signify they have carefully read, understood and agree to be bound by this Policy and the users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. The Company reserves its right to refuse services to any user who does not accept or violates the terms of this Policy.
‘User information’ for the purpose of this Policy includes the user’s personal information that can be used to uniquely identify or contact a single person including name, email address, residential address, phone number, photograph and other information collected by the Company to provide specific services to the user through the Website. The user has the option not to provide User Information if the user wishes not to avail the specific service for which the User Information is required.
If any user is providing any User Information on behalf of any corporation, company, institution, association or other entity, the user should be authorized by such corporation, company, institution, association or other entity to provide such information to the Company.
The Company collects information from the user when creating a user account or when the user is browsing for products, transacting an online purchase of products through the Website or participating in any offers or availing special gifts or communicating with customer support by phone, email or otherwise.
The Company receives, scrutinizes and stores User Information for security and technical reasons such as IP address, login id, email address, password, device connection information transaction history, date, time and duration of session on the Website.
The Company automatically receives the URL of the site from which a user came and the site to which the user goes when the user leaves the Website. The Website receives the IP address of the user’s computer and the type of web browser a user is using, email patterns, etc. The Company will occasionally ask the user to complete optional online surveys. These surveys may ask the user for contact information and demographic information (eg. zip code, age).
The user can add or update the User Information on a regular basis. When the user updates the User Information, the Company will keep a copy of the prior version for its records.
Use of information & Disclosure
The User Information is primarily used by the Company to facilitate a better, customized and convenient use of the Website’s services. The User Information is used by the Company inter alia to
Operate and improve our Services;
- Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices,
- Send you technical notices, updates, security alerts and support and administrative messages;
- Respond to your comments, questions and requests and provide customer service;
- Communicate with you about products, services, offers, promotions, rewards, and events offered and provide news and information we think will be of interest to you;
- Monitor and analyze trends, usage and activities in connection with our Services;
- Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
- Process and deliver contest entries and rewards;
- Link or combine with information we get from others to help understand your needs and provide you with better service; and
- Carry out any other purpose for which the information was collected.
The Company may disclose aggregated information about the use of the Website, but it will never contain User Information that will identify a single user. The Company understands that the User Information is very crucial and is important for the user. The user agrees and acknowledges that the User Information is disclosed or shared with: (i) third party vendors for delivery of the products ordered through the Website, (ii) third party service providers engaged by the Company to perform the services on the Company’s behalf, (iii) third party service providers for the purpose of the Website’s security, maintenance, repair or other technical reasons.
Security & User Restriction
The Company implements standard measures to protect against unauthorized access to and unlawful interception of the User Information. However, no internet site can fully eliminate security risks. The Company endeavors to take all measures to protect the security, integrity and confidentiality of the User Information against unauthorized breach and hacking. For the purpose of checking possible vulnerabilities and attacks, the Company may conduct periodical internal review of data and security measures on the Website. The Company may use such software as it determines is best for maintaining security. However, the internet is not absolutely a secure environment, and the Website cannot ensure or warrant a 100% security of the User Information.
If any user is provided with any identification code, password or any other piece of information as part of the Website’s security procedure, the user should treat such information as confidential, and the user should not disclose it to any third party including to other users. The Company has the right to disable the identification code or password, whether chosen by any user or allotted by The Company, at any time, if the user fails to comply with instructions or terms, conditions or policies of The Company.
The user is solely responsible for the activities that occur under the user’s account including the confidentiality of the user’s password and The Company is not responsible for the same. While using and accessing the Website, the user is responsible for maintaining the confidentiality of the user’s account and for restricting access to the user’s computer or other system or equipment’s through which the user uses and accesses the Website.
Notwithstanding anything contained in this Policy or elsewhere, the Company shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of the Company and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
Third Party Websites and Links
Data Storage and Retention
We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable the Company to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
In accordance with Information Technology Act, 2000 and rules made there under from time to time, the name and contact details of the Grievance Officer are provided below:
Name: Mr. Ajay Bageshwar
Designation: General Manager, IT
Address: Somaiya Bhavan, 45-47, Mahatma Gandhi Road,
Fort, MUMBAI- 400 001, India.
Phone: (91) (22) 22048272; Extension- 130
Direct- (91) (22) 61702130
Time: 10.30 am to 5:00 pm during working days
This Policy is to be read with and shall be deemed to be part of the Website’s Terms and Conditions.
The User Information resides in the Company’s database for a certain period of time even after the user ceases to use or access the Website and in such cases the Company is not be liable for any usage of the User Information after the user ceases to use or access the Website.
The user should be aware that the User Information or other data, the user provides to the Website for availing the services or transacting through the Website could be read, collected, or used by other users or third parties in which case the User Information might be used for sending unsolicited messages or communications for which The Company is not responsible.
The terms and conditions of this Policy shall be governed by Indian Law and the courts in Mumbai shall only have exclusive jurisdiction to resolve any disputes.